We value your trust and strive to deliver a seamless and transparent service experience. Since eTA (Electronic Travel Authorization) processing involves government-controlled decisions, our refund policy is designed to clarify the circumstances under which refunds may be applicable.

1. Applications Submitted to the Immigration Portal

Approved Applications

Once your eTA has been approved and issued, the service is considered complete. Refunds cannot be offered after approval has been granted.

Rejected Applications

If your application is rejected, we will notify you via email and provide you with official rejection documentation. Unfortunately, refunds are not possible in cases of rejection, as the final decision is determined solely by the Immigration authorities.

Duplicate or Multiple Submissions

Applications declined due to duplication, redundancy, or multiple submissions across platforms are not eligible for a refund.

2. Delivery of eTA Results

When we send your eTA result by email, we kindly ask that you confirm receipt within 4 hours. If no confirmation is received, the delivery will be assumed to be successful, and the service will be considered fulfilled. At that stage, refunds will not be applicable.

Change of Mind

Please note: Once your application has been submitted to the Immigration portal, a refund cannot be issued if you decide to withdraw or change your mind.

3. Applicant’s Responsibility

Providing correct and complete information is essential. We cannot be held responsible for rejections, incorrect eTA details, or travel denials that arise due to inaccurate or incomplete information supplied by the applicant.

While we do our best to assist in resolving any discrepancies before travel, refunds cannot be issued if inaccurate or false details were provided at the time of submission.

We strongly advise carefully cross-checking your eTA confirmation details with your passport and personal information before departure.

4. Processing of Refunds

If a refund is approved, it will be issued to the original payer only. Due to standard banking timelines, refunds may take 3-5 business days to reflect. The amount will be returned to the same Credit/Debit card or PayPal account used for payment.

5. Chargeback Disputes

If you wish to initiate a chargeback through your bank or card provider, we kindly request that you contact our support team first. We are committed to handling disputes fairly and aim to provide a quick, customer-focused resolution.

Need Assistance?

If you have any concerns about your application or refund eligibility, please reach out through our Contact form. Our support team is here to ensure that you receive prompt and respectful assistance.